DISABILITY / SIL SUPPORT WORKERS (CERTIFIED)

Casual – Permanent Role

Location – Launceston and surrounding areas

About the Company:

Bass Disability is a registered NDIS support service provider in Tasmania that believes that "people deserve better". We have a person-centred approach to everything we do.

We genuinely care for our people and participants. Operating throughout the North and North-West Tasmania, we offer a full and comprehensive range of services to assist participants in achieving specific objectives and their own personal goals.

About the Role:

As a business, we provide our people with all the support, knowledge and ongoing training needed to achieve goals and succeed in the provision of an individualised service to participants.

This is the ideal opportunity for experienced Disability or Aged Care Support Workers that are looking for a new challenge who wish to work within a company that values people and experience. The ideal candidate will be friendly, confident, professional and work well as part of a team.

Proven experience of working in a similar role is highly regarded. Successful candidates will have experience of working with participants that have high to complex support needs across all types of disability. Utilising your skills and experience you will provide supports that are individualised to participants in their own home or that live in a supported independent living arrangement.

Having the experience and knowledge of working with and following plans, including but not being limited to: Manual Handling Plan, Behavioural Support Plan and Meal Management Plan as a minimum will be incredibly important.

Utilising your skills, knowledge and experience, you will provide domestic assistance, meal preparation, personal care, social and community participation, plus a range of individualised services and supports.

Key Responsibilities:

• Mentoring participants in their life goals and skills development.
• Assistance with daily living tasks such as personal care, preparation of meals and other general domestic tasks.
• Responding to the needs of the participants' and collaborating positively with their families, support people and others in their lives.
• Medication administration and completing drug charts, following any plans in place, observing and reporting any observed changes to the participants health, including any incidents through internal systems.
• Promoting independence, providing choice, encouraging inclusiveness and respecting the rights and privacy of an individual with a disability, through planning and creating opportunities.
• Balance your Duty of Care with the right of the participant working within the context of their ability.
• Work within the NDIS legislation framework.
• To undertake specific training as required based on the individual needs of participants as required.

Essential:

• A minimum of two years' experience of working participants that have high to complex support needs across all types of disability.
• Certification in disability support provision or similar industries.
• Excellent communication skills (written & verbal).
• Current police check.
• Current first aid and CPR certificate.
• WWVP card.
• An unrestricted Driver's License.
• A reliable car with comprehensive insurance.
• Workers Screening number.
• A strong work ethic, together with an open and empathetic nature.
• Completed the NDIS worker orientation module.
• Infection control modules.

What We Offer:

• Competitive rates of pay, based on experience and qualifications.
• Bass Disability rates of pay are also calculated, based on the Social, Community, Home Care and Disability Services Industry Award.
• Flexible work times and shifts to suit you. Initially on a roster, with the opportunity for fixed and increased hours based on performance.
• Work within a team where you will be valued, receive relevant training and all the support you need to succeed.

Apply For This Role:

If you believe you could make a difference and want to join our enthusiastic, professional team that truly cares, please apply today.

Submit your resume and covering letter to: hr@bassdisability.com.au – OR – use the form below to message us.

• All applications will be treated in the strictest of confidence.
• Applications will be reviewed as they are received.
• To apply for this role, you must already hold a valid visa that allows you to work in Australia. Applications will not be considered from any individual that does not meet this requirement.

DISABILITY SUPPORT WORKERS (COMMUNITY)

Casual – Permanent Role

Location – Launceston and surrounding areas

About the Company:

Bass Disability is a registered NDIS support service provider in Tasmania that believes that "people deserve better". We have a person-centred approach to everything we do.

We genuinely care for our people and participants. Operating throughout the North and North-West Tasmania, we offer a full and comprehensive range of services to assist participants in achieving specific objectives and their own personal goals.

About the Role:

As a business, we provide our people with all the support, knowledge and ongoing training needed to achieve goals and succeed in the provision of an individualised service to participants.

This is the ideal opportunity for existing Disability or Aged Care Support Workers or those who are also looking to transition into support work. Bass Disability is a business that values people and experience. The ideal candidate will be friendly, confident, professional and work well as part of a team. Experience of working in a similar role is preferred but not essential.

As a Disability Support Worker, you will be responsible for supporting people with a disability to live in their home and when they are out in the community. Supports and assistance to be provided may also include domestic assistance, meal preparation, personal care, social, community participation, behaviour support, therapeutic activities and a range of other individualised services and supports.

Being caring, patient and willing to learn is essential to succeed in this role. You will need to build rapport, find common ground and develop a connection with participants while maintaining professional boundaries.

Key Responsibilities:

• Mentoring participants in their life goals and skills development.
• Assistance with daily living tasks such as personal care, preparation of meals and other general domestic tasks.
• Responding to the needs of the participants' and collaborating positively with their families, support people and others in their lives.
• Medication administration and completing drug charts where relevant, observing and reporting any observed changes to the participants health, including any incidents through internal systems.
• Promoting independence, providing choice, encouraging inclusiveness and respecting the rights and privacy of an individual with a disability, through planning and creating opportunities.
• Balance your Duty of Care with the right of the participant working within the context of their ability.
• Work within the NDIS legislation framework.
• Increase networking with mainstream services and community events that could be of interest to the participants being supported.
• To undertake specific training as required based on the individual needs of participants as required.

Essential:

• Similar work experience (preferred but not essential).
• Good communication skills (verbal and written).
• Certification in disability support provision or similar industries.
• Current police check.
• Current first aid and CPR certificate.
• WWVP card.
• An unrestricted Driver's License.
• A reliable car with comprehensive insurance.
• Workers Screening number.
• A strong work ethic, together with an open and empathetic nature.
• Completed the NDIS worker orientation modules.
• Infection control modules.

What We Offer:

• Competitive rates of pay, based on experience and qualifications.
• Bass Disability rates of pay are also calculated, based on the Social, Community, Home Care and Disability Services Industry Award.
• Flexible work times and shifts to suit you. Initially on a roster, with the opportunity for fixed and increased hours.
• Work within a team where you will be valued, receive relevant training and all of the support you need to succeed.

Apply For This Role:

If you believe you could make a difference and want to join our enthusiastic, professional team that truly cares, please apply today.

Submit your resume and covering letter to: hr@bassdisability.com.au – OR – use the form below to message our HR team.

• All applications will be treated in the strictest of confidence.
• Applications will be reviewed as they are received.
• To apply for this role, you must already hold a valid visa that allows you to work in Australia. Applications will not be considered from any individual that does not meet this requirement.

Client Engagement Officer

Full Time Permanent Role

Location – Launceston Head Office

About the Company:

Bass Disability is a registered NDIS support service provider in Tasmania that believes that "people deserve better". We have a person-centred approach to everything we do.

We genuinely care for our people and participants. Operating throughout the North and North-West Tasmania, we offer a full and comprehensive range of services to assist participants in achieving specific objectives and their own personal goals.

About the Role:

Due to continued success, we are looking for a talented and experienced Client Engagement Officer to join our Head Office team in Launceston. Experience of working in a Client Engagement role for a support provider or similar related business, coupled with knowledge of NDIS services or guidelines will be highly regarded.

Being organised with a proven ability to build trust and rapport quickly, you will work well when under pressure in a fast-paced environment. This role involves building relationships with both potential and existing participants that have varying disabilities, support coordinators and stakeholders to ensure that the needs and goals of participants are met.

Our business prides itself on providing a quality service at every touchpoint. Friendly, professional with a client-centred approach, you will work as part of a team and report to the Head of Client Engagement & Marketing. You will be provided with all the support and tools you will need to achieve and successfully onboard new participants in the North and North West of Tasmania.

Key Responsibilities:

• Respond to requests for service and other incoming enquiries from varying channels.
• Schedule and meet with potential and existing participants at varying locations across Tasmania, to gather information and complete necessary documents.
• Coordinate tasks required to successfully onboard participants, following internal processes and practices.
• Deliver exceptional client service to all participants, support coordinators, stakeholders and other partners.
• Undertake data entry tasks and manage spreadsheets to record information required relating to onboarding, reviews and renewals.
• Ensure onboarding documentation is accurate and compliant with NDIS requirements.
• Work with other internal teams to handover or complete documentation such as: service agreements, risk assessments, support plans etc.)
• To have a positive, friendly and professional manner at all times, ensuring participants receive a welcoming, efficient and supportive onboarding experience.
• Assist to provide a permanent state of audit readiness.
• Engage in safe work practices and contribute to WHS Processes.

Essential:

• A minimum of 18 months experience or demonstrated experience of working in a Client Engagement role or a similar role, working with participants that have varying types of disability (NDIS experience is highly regarded).
• Strong administrative skills and the ability to manage confidential information.
• Ability to manage time and multi-task effectively to deliver on time and on brief.
• Exceptional verbal and written communication skills, delivered with empathy and professionalism.
• Certification in disability support provision or similar industries.
• Current police check.
• WWVP card.
• An unrestricted Driver's License.
• A reliable car with comprehensive insurance.

What We Offer:

• Competitive salary package.
• Mobile phone, Laptop (access to pool car / vehicle allowance for business use only).
• Supportive working environment.
• Rostered Day Off (one day off every month, in addition to annual leave allowances).
• Professional development and career growth.
• Modern office space located in Launceston CBD.
• Work within a team where you will be valued, respected and given all of the support you need to succeed.

Apply For This Role:

If you believe you could make a difference and have what it takes to join our passionate and professional Client Engagement team, please apply today.

Submit your resume and covering letter to: hr@bassdisability.com.au – OR – use the form below to message us.

• Closing date for applications: Sunday 27th July 2025.
• All applications will be treated in the strictest of confidence.
• To apply for this role, you must already hold a valid visa that allows you to work in Australia. Applications will not be considered from any individual that does not meet this requirement.